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HomeMy WebLinkAboutFMCoC CES Job Descriptions (2)SUMMARY OF FMCOC CES EXEMPLAR JOB DESCRIPTIONS OVERVIEW This document offers a quick, rough summary of all six positions in order to allow for easier comparisons. POSITIONS Housing Locator – finds new units for clients to live in and preserves relationships with landlords. Housing Assessor – conducts intake and triage to find out about a client’s needs. Housing Matcher – helps connect clients with a particular program or unit based on their needs, and/or maintains a central database of clients and beds. Housing Navigator – helps get clients document-ready and remove barriers to housing Housing Case Manager – coaches particular clients as they search for and secure a unit and move in Outreach Worker – talks with unsheltered clients, addresses emergency needs, and encourages clients to connect to the system of care 1 FMCoC Coordinated Entry Workgroup Housing Related Staff – Core Duties and Skills Housing Locator Essential Job Duties • Proactively network with landlords (including owners, property managers, real estate associations, and management firms) and conduct research to identify and nurture new and existing housing opportunities. • Perform initial site visits at all prospective properties to ensure that they meet guidelines for habitability, including HUD Housing Quality Standards. • Develop and maintain a database of landlords in the community and an active housing inventory list. • Regularly communicate with Housing Navigators, the Coordinated Entry System, and other housing support staff regarding housing availability and participant housing needs. • Review leases and negotiate with landlords regarding lease requirements. • Educate prospective landlords regarding housing assistance, incentives and mitigation funds available and advocate on clients’ behalf with landlords to obtain identified housing. • Apply knowledge of residential lease contracts and fair housing laws to educate clients of their rights and responsibilities. • Maintain and nurture ongoing relationships with landlords to support housing stability, prevent evictions and develop direct links to open units. • Collect and report program data such as the number and type of housing placements made in a given period, HMIS records, and other funder required data. • Keep an eye on trends in the local rental housing market and bring forward recommendations to address any important market impacts. Core Qualifications and Training • Demonstrated experience and knowledge of real estate, property management, or similar fields. • Experience and knowledge of affordable and public housing programs and services. • Excellent verbal and written communication, networking, and public speaking skills. • Ability to work with diverse populations, including persons experiencing homelessness. • Documentation skills, including maintenance of paper files and online data. • Acceptance of principles and practices of Housing First such as trauma-informed care and safeguarding participant confidentiality. • Knowledge and experience with housing laws is desirable. • Excellent organizational skills and able to self-motivate; able to work under pressure, address multiple priorities and meet deadlines with a positive attitude and problem-solving approach. 1 FMCoC Coordinated Entry Workgroup Housing Related Staff – Core Duties and Skills Housing Assessor Essential Job Duties • Build rapport and develop relationships with clients experiencing homelessness. • Learn about and document the needs, habits, and demographics of clients experiencing homelessness. • Rapidly and accurately identify each client’s housing strengths and barriers to housing. • Interview clients and conduct assessments using appropriate techniques to gather accurate information without unduly distressing clients. • Apply agreed-upon policies and procedures to classify clients and recommend them for appropriate categories of housing interventions. • Determine whether clients are likely to be eligible for particular programs and services. • Discuss housing needs and wants with clients to identify unit size, amenities, and neighborhood(s) that could successfully house each client. • Maintain good lines of communication with Housing Locators, the Coordinated Entry System, and other housing support staff. • Ask clients to sign release of information forms, and, with their permission, collect and report program data in electronic databases such as HMIS. Core Qualifications and Training • Some knowledge of housing services, supportive services, and community resources for households with very low income. • Some knowledge of mainstream benefits. • Strong verbal communication skills, including cultural competency skills. • Ability to work with diverse populations, including persons experiencing homelessness. • Documentation skills, including maintenance of paper files and online data. • Familiarity with and commitment to principles and practices of Housing First, trauma-informed and participant-centered care, harm reduction, motivational interviewing and safeguarding participant confidentiality. • Interest in working on a team and being collaborative. • Able to rapidly build trust with a wide variety of clients. 1 FMCoC Coordinated Entry Workgroup Housing Related Staff – Core Duties and Skills Housing Navigator Essential Job Duties • Identify and address barriers to housing faced by clients such as poor credit, criminal justice involvement, and pending evictions. • Assist clients in securing documents needed to obtain housing, such as ID and proof of a history of homelessness. • Confirm a client’s eligibility for particular programs and services. • Discuss housing needs and wants with clients to identify unit size, amenities, and neighborhood(s) that could successfully house each client. • Work with housing program staff to coordinate initial client meetings and discuss program expectations; support clients in preparing for housing interviews. • Assist clients in getting on Public Housing Authority voucher waitlists, and in completion of supportive and subsidized housing paperwork. • Assist clients with applying for and obtaining housing vacancies, including: working with clients, landlords and utility companies to complete and submit all required documents for the client; monitor the application process; follow up on housing inspections; and complete rent reasonableness documentation. • Help clients request reasonable accommodations or housing rejection appeals when appropriate. • Maintain good lines of communication with Housing Locators, the Coordinated Entry System, and other housing support staff. • Collect and record all information and documentation in HMIS. Core Qualifications and Training • Case management experience, particularly with large caseloads. • Strong knowledge of housing services, supportive services, and community resources for households with very low income. • Strong knowledge of mainstream benefits. • Excellent verbal and written communication, including cultural competency skills. • Demonstrated ability to work with diverse populations, including persons experiencing homelessness. • Documentation skills, including maintenance of paper files and online data. • Familiarity with and commitment to principles and practices of Housing First, trauma-informed and participant-centered care, harm reduction, motivational interviewing and safeguarding participant confidentiality. • Experience working on a team and being collaborative. • Should be motivated to proactively troubleshoot barriers to housing until those barriers are removed, rather than giving up after encountering an obstacle. 1 FMCoC Coordinated Entry Workgroup Housing Related Staff – Core Duties and Skills Housing Matcher Essential Job Duties • Apply agreed-upon policies and procedures to classify clients and recommend them for appropriate categories of housing interventions. • Determine whether clients are likely to be eligible for particular programs and services. • Evaluate client files and make recommendations about where those clients can or should be housed. • Evaluate client files and make recommendations about what additional resources (documents, assessments, subsidies, navigators, etc.), if any, are needed to successfully house those clients. • Brainstorm solutions for clients who are challenging to connect with appropriate housing. • Develop and maintain databases, lists, and other tracking tools that help build a picture of the overall housing needs and housing resources of the community. • Train providers, staff, and volunteers on how to follow appropriate procedures when giving or receiving referrals for housing or services. • Maintain good lines of communication with Housing Locators, the Coordinated Entry System, and other housing support staff. • Prepare aggregate client data in electronic databases such as HMIS. Core Qualifications and Training • Excellent knowledge of housing services, supportive services, and community resources for households with very low income. • Strong verbal and written communication skills, including skill at facilitation, training, and conflict resolution. • Very strong documentation skills, including the ability to train others on proper maintenance of paper files and online data. • Familiarity with and commitment to principles and practices of Housing First, trauma-informed and participant-centered care, harm reduction, motivational interviewing and safeguarding participant confidentiality. • Demonstrated experience in leading or facilitating groups of diverse stakeholders. • Excellent organizational skills and able to self-motivate; able to work under pressure, address multiple priorities and meet deadlines with a positive attitude and problem-solving approach. 1 FMCoC Coordinated Entry Workgroup Housing Related Staff – Core Duties and Skills Housing Case Manager Essential Job Duties • Encourage clients to proactively search for housing through motivational interviewing and other forms of trauma-informed care. • Help clients understand the relevant options in their housing search. • Coach and counsel clients to help them resolve their barriers to housing and improve on their housing strengths by, e.g., improving their income or improving their conflict resolution skills. • Guide and support clients through the steps required to secure housing, e.g. completing assessments, filling out applications, and signing a lease. • Conduct or facilitate site visits to confirm that a client’s intended home meets the relevant guidelines for habitability, such as HUD Housing Quality Standards. • Help connect landlords with appropriately skilled people who can make any repairs necessary to a client’s current or prospective home. • Review the terms of leases to ensure that they meet program requirements and that they will be sustainable for particular clients. • Help clients with the logistics, equipment, furniture, and emotional support needed for successfully moving into a new home. • Counsel clients to assist them with any fears or concerns they have around moving into a new home to help them stabilize in their new housing. • Work with clients to resolve any conflicts, difficulties, or problems that arise after move-in. • Promote clients’ long-term housing stability by helping them make progress on life goals such as employment, reconciliation with family, and/or mainstream benefits. • Regularly communicate with Housing Navigators, the Coordinated Entry System, and other housing support staff regarding housing availability and participant housing needs. • Collect and report program data, including but not limited to tracking all housing placements and case notes in HMIS and other funder required data. Core Qualifications and Training • Excellent verbal and written communication, including cultural competency skills. • Demonstrated ability to work with diverse populations, including persons experiencing homelessness. • Documentation skills, including maintenance of paper files and online data. • Familiarity with and commitment to principles and practices of Housing First, trauma-informed and participant-centered care, harm reduction, motivational interviewing and safeguarding participant confidentiality. • Experience working on a team and being collaborative. • Knowledge of community resources for households with very low incomes 1 FMCoC Coordinated Entry Workgroup Housing Related Staff – Core Duties and Skills Outreach Worker Essential Job Duties • Travel through neighborhoods and/or remote areas where people experiencing homelessness are believed to reside in order to identify and make contact with clients. • Build rapport and develop relationships with clients experiencing homelessness. • Learn about and document the needs, habits, and demographics of clients experiencing homelessness. • Encourage clients to take advantage of housing programs, shelter, and related services through motivational interviewing and other forms of trauma-informed care. • Help clients enroll in mainstream benefits such as health insurance and disability payments. • Help clients understand the relevant options in their search for housing and/or shelter. • Communicate regularly with other service providers and arrange for warm hand-offs of clients to providers that have relevant services. • Arrange for transportation and scheduling of appointments for clients. • Distribute emergency supplies such as food, clothing, toiletries, and communication equipment to clients. • Regularly communicate with Housing Navigators, the Coordinated Entry System, and other housing support staff regarding housing availability and participant housing needs. • Ask clients to sign release of information forms, and, with their permission, collect and report program data in electronic databases such as HMIS. Core Qualifications and Training • Excellent verbal communication skills, including cultural competency skills. • Ability to safely travel to and through a wide variety of neighborhoods and/or remote areas in your region. • Demonstrated ability to work with diverse populations, including people experiencing unsheltered and/or chronic homelessness. • Documentation skills, including maintenance of paper files and online data. • Familiarity with and commitment to principles and practices of Housing First, trauma-informed and participant-centered care, harm reduction, motivational interviewing and safeguarding participant confidentiality. • Experience working on a team and being collaborative. • Knowledge of community resources for households with very low incomes